Projects

Highlighting key initiatives that sharpened workflow.

Workflow Automation – Tool Builders Academy

Built internal workflow automation tools using JavaScript and APIs to support operational efficiency and reduce manual processes.

Process Mapping Initiative

Mapped operational workflows to identify inefficiencies and improve internal processes. Produced documentation used for operational optimisation.

Experience

At Amazon Web Services, I specialized in trust and safety, focusing on fraud prevention and policy enforcement to protect users and platforms.

Ensured secure, compliant online environments.

Roles

Trust & Safety Specialist

2019 - 2023

Conduct investigations into fraudulent and abusive activity across platform services. Analyse account behaviour and activity patterns to identify malicious actors and protect platform integrity.

Responsibilities include:

• Investigating fraud and platform abuse

• Analysing account behaviour and usage pattern

• Applying Trust & Safety policies during enforcement decisions

• Documenting fraud cases for compliance and audit tracking

• Escalating high-risk cases to internal stakeholders

Amazon Web Services

2017 - 2019

Delivered technical and billing support across multiple AWS services in a high-volume operational environment.

Responsibilities included:

• Resolving complex technical and billing issues

• Escalating service incidents and outages

• Processing account limit increase requests

• Monitoring system incidents and communication updates

• Maintaining service level agreement performance metrics

Technical Support